UNWANTED ITEMS / COLLECTION
We guarantee your satisfaction and most products come with a 7-day no-quibble guarantee, subject to certain terms and conditions.
If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original packaging, showing no signs of use and in the same condition, you received it/them. We will arrange for collection of the item/s.
Refunds will be made once the items are received by us, less the delivery and return carriage costs. Please note, carriage costs may be significantly higher than originally charged.
We also reserve the right to deduct a re-stocking charge of up to 25% of the invoice value subject to a £3.00 minimum charge.
We reserve the right to withhold a further percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
We reserve the right to refuse the 7-day no-quibble guarantee for any items bought for a £1000 or more, products that have been installed/assembled on-site or products that have been supplied as a custom product. A custom product can be defined as an item that is different in size, design, colour or logo to the standard product or an item that has been specifically made to a customer’s requirements.
Most products are guaranteed against manufacturing defects for 12 months from date of invoice, however certain electronic goods are only guaranteed against manufacturing defect for 90 days from date of invoice. If you are unsure which goods are covered under which warranty period, then please check with the office.
If a problem occurs you need to first make a claim by e-mail or fax. After discussion, we will either arrange to collect or ask for images or view the mats on-site at the customer’s premises. Following the inspection, we will make the customer aware of our findings and if the mats prove to have a manufacturing defect, we will replace free of charge. This guarantee does not include any consequential costs which may arise out of a manufacturing fault.
All deliveries must be signed for and any damages notified to us within two days of receipt of delivery. Any items not received must be advised within 10 days of the invoice date in order that this can be investigated. We will not be responsible for any non-delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours. Providing the above procedure has been carried out than any damaged/missing items will be replaced free of charge. This does not include any consequential costs which may arise out of a delivery problem. We will not accept any liability for missing or damaged goods where they have been requested to be left in a safe place such as a garage or a neighbour.
Any incorrect goods delivered must be notified to us either by e-mail fax within three working days. Returns should be made in the original, packaging, showing no signs of use and in the same condition, you received them. We will arrange for collection of the items normally within three working days. Replacement products (if applicable) will be sent out as soon as possible